Ume Grill Skewer House

Not great. Not terrible, but barely good. If you're looking for a quick, cheap place to grab some rice, you've found it. My dish looked good but I didn't finish either the main nor the salad. The salad was a little off somehow and I don't mean flavor. My meal was alright but it was mostly rice. Rice, tofu, and not enough sauce. The other dish at the table was the miso butter salmon, which was good, but was still mostly dry rice. The onigiri was disappointing. A single garlic clove inside a fist of rice. Teriyaki chicken was the same; not a thumb of chicken inside a fist of rice which crumbled apart after cracking it open to find the chicken. My skewer was fine. The staff was friendly, so that's a plus. Red flag: the cashier, while taking our order at the register, reached back and grabbed a cooking onigiri with his bare hands to check it, then finished taking our order. A quick, cheap fill of rice carbs and a friendly crew is what we found here.

A fun little hole in the wall. I recommend ordering a couple skewers, onigiri, and pot stickers. You can try a little bit of everything without spending a lot. All the food was hot, fresh, and tasty. Service was prompt as well. They clearly do a ton of take out business. While we were eating it was a bit noisy in the kitchen with lids slamming.

Awesome little skewer restaurant in downtown Eugene. Very quaint and inviting atmosphere. The decor here is super pretty and authentic. Food here smells and tastes delicious. Their isn't too much indoor seating, and the parking lot is pretty small. Definitely a great restaurant for lunch or dinner, Awesome restaurant to order from. Staff here is friendly and helpful.

I recently brought a group of six people in for lunch. The staff were friendly, patient, and helpful; the food was excellent and very reasonably priced. I'm only giving this place three stars because they apparently have a 'cash-only' tip policy, which I did not find out about until after we had ordered and paid. This put my group in an awkward position as we all had cards and were unable to tip the staff for their excellent service and hard work. This was an unpleasant and embarassing surprise, and it's not fair that restaurant workers have to bear the consequences of that policy.

The food was good but the customer service wasn’t great, the employees completely ignored my presence for about 6 min and began helping the people that came in behind me. I had to ask one of them if my food had been started to which they replied that it was done, and was sitting on the counter the whole time I was there. Food was tasty but lukewarm.